Frequently Asked Questions
General Questions
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We are located on the island of Providenciales (aka Provo) in the Turks and Caicos. The meeting location is dependent upon the activity you have booked and will be specified in your booking confirmation email.
We do not service the island of Grand Turk for cruise ship guests.
More information on locations here.
We do not service the island of Grand Turk for cruise ship guests.
More information on locations here.
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At the moment we do not offer transportation. There are many taxis on the island and all of the hotels have their preferred taxi options.
The concierge/front desk at your hotel, or your Villa/Airbnb host can call a taxi for you. Your booking confirmation & reminder email will have a Google Maps GPS link with directions to the meeting location.
The concierge/front desk at your hotel, or your Villa/Airbnb host can call a taxi for you. Your booking confirmation & reminder email will have a Google Maps GPS link with directions to the meeting location.
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Yes, there is free public parking at Sibonné Beach and Blue Haven Marina.
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We only provide cold bottled water.
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In the event of bad weather or force majeure, you have the option to reschedule if your schedule permits, or receive a full refund.
Weather plays a critical role in determining whether or not it is safe to go out on the water. From wind speed and direction to tide conditions and incoming storms, there are a variety of factors that need to be considered before heading out. Weather is notoriously unpredictable, and last-minute changes can always occur. Please understand that last minute weather changes are completely out of our control. We closely monitor the daily weather forecast to minimize any inconveniences.
Weather plays a critical role in determining whether or not it is safe to go out on the water. From wind speed and direction to tide conditions and incoming storms, there are a variety of factors that need to be considered before heading out. Weather is notoriously unpredictable, and last-minute changes can always occur. Please understand that last minute weather changes are completely out of our control. We closely monitor the daily weather forecast to minimize any inconveniences.
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48 hours (2 days) notice of cancellation is required to receive full refund. If you do not show up for your booking, you acknowledge that you forfeit any rights to a refund or to initiate a bank dispute.
Last minute illnesses, jet lag, a poor mood or hangover are not acceptable reasons to request a refund for a scheduled booking in which preparations have been made.
Last minute illnesses, jet lag, a poor mood or hangover are not acceptable reasons to request a refund for a scheduled booking in which preparations have been made.
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We accept all major credit and debit cards - Visa, Mastercard, Discover, American Express. We do not accept Cash App, Zelle, Venmo or PayPal.
Tours & Activities
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- Sun protective clothing (swimsuits are optional).
- Sunglasses, a hat, and a towel.
- Sunscreen, preferably biodegradable sunscreen. Please apply and allow your sunscreen to dry as best as possible before starting an activity. Bronzer and/or self tanning lotion is not allowed.
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We provide all the necessary equipment needed for each activity, including:
- Life jackets (we have adult and children sized life jackets)
- Dry bags
- Cold bottled water
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Yes, all of our activities include a tour guide.
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All of our activities are beginner friendly. Guests are briefed with safety instructions before getting into the water. No prior experience is required.
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Yes, our minimum age requirement is 3 years old. Children and teenagers must be accompanied by an adult at all times and the ability of a child to participate for the duration of our activities is at the sole discretion the parent.
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Our guests do tend to stay fairly dry, however, all participants and any belongings carried on the water are subject to getting wet. Valuables should be left on shore in a safe place.
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Swimming is not allowed during any of our activities, but feel free to swim on your own time after the activity has ended.
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Common sightings include: sea turtles, conch, rock iguanas, barracudas, schools of small fish, juvenile nurse or lemon sharks, southern stingrays, brown pelicans, ospreys, herons and egrets.
* PS - wild animals are not caged or trained, therefore, sightings can never be guaranteed. However, you can rest assured that we explore areas popular with wildlife to greatly increase your chances of wildlife spotting.
* PS - wild animals are not caged or trained, therefore, sightings can never be guaranteed. However, you can rest assured that we explore areas popular with wildlife to greatly increase your chances of wildlife spotting.
Answer :
Yes, our weight limit per activity is strictly enforced.
- Clear Kayak: maximum 420 pounds per tandem (2 seater) clear kayak.
- Clear Paddleboard: maximum 240 pounds per person.
- Jet Car: maximum 250 pounds per person.
- Jet Ski: maximum 485 pounds per tandem (2 seater) jet ski.
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We use tandem (2 seater) clear kayaks for our tours. 2 people from the same group will use 1 kayak. When you paddle with a partner you can take turns paddling and taking pictures, which allows for a much more leisurely experience.
However, we do accommodate guests who are by themselves; please let us know in advance with phone call or email notice.
However, we do accommodate guests who are by themselves; please let us know in advance with phone call or email notice.
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You can request a private tour but it may not be possible depending on the day/time/duration/activity.
We cannot offer private Mangrove Turtle or Iguana Beach eco tours, as there are other tour companies that also explore the mangrove channels during high tide hours and therefore, there will always be other people nearby.
We cannot offer private Mangrove Turtle or Iguana Beach eco tours, as there are other tour companies that also explore the mangrove channels during high tide hours and therefore, there will always be other people nearby.
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We cannot assign a specific color Jet Car to your booking; whichever color Jet Cars are in use on the day of your booking is the color Jet Car you will have to use.
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The tour route is dependent on your selected duration and the day's weather conditions. You can however visit the abandoned shipwreck if you book a 1 hour or longer tour. *We do not encourage jumping off the shipwreck because it is very old and rusty; because of this, we do not allow guests to disembark the jet ski or jet car at the abandoned shipwreck - your safety comes first <3
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If you're prone to motion sickness, there is a possibility that you could experience it while on the water. It's more common on larger vessels like boats or ships, but can still occur on smaller watercrafts like Jet Skis, Jet Cars and even Clear Kayaks. With some preparation and precautions, you can have a great time on the water without feeling queasy.
- Stay hydrated and eat lightly: dehydration or heavy meals can exacerbate motion sickness, so drink plenty of water and eat a light meal.
- Take motion sickness medication: if you're prone to motion sickness, consider taking over-the-counter medication before participating in a water activity.
Drone Photoshoot
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Please wear something that you will feel comfortable in while taking pictures. Most guests choose to wear swimwear, but you can wear anything you prefer.
- Bring a towel and feel free to bring any props; For example: a beach hat, a bouquet of flowers, balloons, etc.
- Please note that there is no changing room or bathroom on the beach.
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You will receive all of the pictures that were taken of you, which can range anywhere from 60 to 100+ photos.
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Yes, drone video is included.
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We have a same day turnaround time. The drone pictures and video will be sent to you before you leave the beach.
Q5:
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Our couples option allows 1 person to take solo pictures in the clear kayak first, and then the other person will join their partner in the clear kayak to take pictures together as a couple. However, if both individuals would like solo pictures, as well as pictures together as a couple, please select the individual option for 2 adults instead.
Q6:
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You have a 2 day grace period after your drone photoshoot to have your pictures resent to you. We do not save pictures for longer than 2 days.
Q7:
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No, we do not come to hotels. You will have to come to our beach location, which will be specified in your booking confirmation email.
